Waiver of contract

CONTRACT TERMINATION

Within 14 days from the date of delivery, the customer has the right to return the goods and ask for a refund or exchange the item. The return of goods will only be accepted if the goods are returned in their original and undamaged packaging, together with a fiscal receipt and a completed cancellation form. You can download the form HERE.

The claim will be rejected if parts are missing, if there is physical damage or if the item is used. The incurred costs related to the return of the goods are paid by the buyer. The customer has the right to exchange the delivered goods, without exchange costs, if:

wrong goods delivered (item with specifications in purchase order not delivered. Or jie.  damaged item delivered.

In such cases, the item should be returned to the seller and the customer will be delivered the correct ordered product again, in accordance with the terms of delivery. The deadline for resolving a complaint cannot be longer than 15 days from the day the complaint is submitted.

 

REPLACEMENT OF ITEM

The customer can request a replacement within 14 days of receiving the goods. Merchandise exchange refers to size exchange or model exchange. In the case of exchange of goods, together with the completed Exchange Form, it is delivered to the Seller, and in that case the costs of the exchange are borne by the Buyer. The exchange form is available HERE  and can be freely downloaded. In case of exchange, the Buyer is obliged to return the goods without damage and traces of use. Otherwise, the Seller is not obliged to make a replacement. The item being exchanged must have the same or greater value than the item being exchanged, with an additional charge. During periods of seasonal discounts, we only refund money. You send us the goods together with the completed STATEMENT OF WITHDRAWAL FROM THE CONTRACT You can download the form HERE. and fiscal account to the address:

QUESTIONMARK DOO. Belgrade 11104 Mileševska 53/8 Phone: +381112448323 +381648240443