Terms of sale


By visiting or purchasing on the Internet store www.questionmark.rs, you accept the Terms of Purchase listed below. Please read them carefully and get acquainted with the rules we apply. QUESTIONMARK DOO. Belgrade reserves the right to make changes and amendments to these Terms of Use without prior notice. The buyer is a visitor to the site www.questionmark.rs who fills in an electronic order, sends it to the seller and makes payment by credit card, bank transfer or request payment by cash on delivery. A customer is considered to be any person who electronically orders at least one product, fills in the required information and executes the order. The purchase is considered closed when the buyer receives a confirmation of the order.


All prices of items are expressed in RSD. All prices include 20% VAT. Prices are valid at the time of order confirmation. We reserve the right to change the price without prior notice. Delivery time for items made to your measurements is from 7 to 15 working days with an advance payment of 100%.


You can make a payment in the online store with a Payment Card (Visa, MasterCard, Dinacard). During the ordering process, you will be automatically redirected to the protected HPP page of the Bank, which processes cards on the Internet. After entering the necessary data, the bank checks your card and the availability of funds on the account. You will be notified of the payment status by e-mail.
Check with the issuing bank to see if your card supports online payments. Payment is not possible in foreign currency, but only in RSD. Payment is possible with payment cards of domestic and foreign banks.
Refunds of funds charged by the card in case of cancellation of the purchase are returned to the card from which the payment was made.


You can make a payment in the online store upon receipt of the ordered item. It is paid in cash to the courier service that makes the delivery.
Refund of funds collected by COD in case of cancellation of the purchase. They return to the current account specified by the customer in the REQUEST for termination of the contract.


You can make the payment in the online store directly to our account number 205-106705-73 with Komercijalna banka.
Refund of funds collected PAYMENT BY PAYMENT ON CURRENT ACCOUNT in case of cancellation of purchase. They return to the current account from when the payment was made.


Delivery of goods throughout Serbia has been ensured. Normal delivery time is 5 working days from order confirmation. The goods we sell through the online store are delivered wrapped in wrapping paper or in a branded box, including, if necessary, additional protection against damage during transport. On the day of delivery, the courier will inform you of the exact date of delivery. Delivery is made to the front door of the residential building. For all additional questions regarding delivery, you can contact our customer support via e-mail address: onlineshop@questionmark.rs or by calling +381112448323 or +381648240443. Delivery prices are according to the courier service price list. If the Seller is not able to provide the ordered item, he will inform the buyer by e-mail that it is no longer available, and that the order has been canceled. In that case, the Agreement will not be concluded.


“Consumer disputes can be resolved through the procedure of out-of-court settlement of consumer disputes. We are a trader
we are obliged to inform you that we are obliged by law to participate in this procedure. Out of court
Resolving consumer disputes is done in a transparent, efficient, fast and fair way before the body for
out-of-court settlement of consumer disputes. The Ministry compiles a list of bodies and publishes it publicly. Available
is at https://mtt.gov.rs/tekst/2306/zastita-potrosaca.php
Proceedings before the body can be initiated by the consumer only if he has previously filed a complaint or
objection to the trader. The consumer loses within one year from the day of (unsuccessful) filing of the complaint
the right to submit a motion for out-of-court settlement of the dispute.
Out-of-court settlement of a consumer dispute may take a maximum of 90 days from the date of submission of the proposal. Out-of-court settlement of consumer disputes does not apply, inter alia: • in consumer disputes that are subject to the Consumer Protection Act, if out-of-court settlement
disputes regulated by a special law, especially in the field of providing electronic communications
services, postal services, financial services, except financial agreements, travel services;
• to resolve disputes according to procedures established by the trader himself; • direct negotiations between the consumer and the trader; • an attempt to reconcile the parties to a dispute in civil proceedings; • in proceedings brought by the trader against the consumer.
Each party in the procedure of out – of – court settlement of the consumer dispute pays its own costs (costs
representation, travel expenses, etc.). The work of the body for out-of-court settlement of consumer disputes is free of charge
parties to the proceedings.


Photographs are not completely identical to articles. Each item is accompanied by detailed descriptions with product features. We reserve the right to make errors in photographs and descriptions.